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Najat El-Khairy

3 Years Ago

When You Receive An Order, Where Is The Customer Data ? Name, Address, Email?

Hi community,

I just had a few sales on my page. I don't see who the customer is.
I really hope pixels shares this information with us for obvious reasons (to name a few: quality control, follow up, right to know your customer....)
Thanks for your help.

Kind regards,

Ridha (NAJAT)

Reply Order

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Abbie Shores

3 Years Ago

No, you will not get the site to give out information

You are licensing your images for us to use on products we sell. So the customers on the site are our customers.

Privacy Policy https://fineartamerica.com/termsofuse.html?document=privacypolicy

It would be against our Privacy Policy to give out any information. This also covers your information we hold on file.

If they wish to contact you, they can do that using the CONTACT link on your homepage.

----+++----
Artist Areas and Tech Support Manager
----+++----

 

Rudi Prott

3 Years Ago

Not You receive the order, FAA receives it.
They use Your image and You get paid for it.

 

Najat El-Khairy

3 Years Ago

Thanks Abbie for the response and Rudi for confirming.

If i'm installing the widget cart on my site and i make a sale, I find it odd that you don't provide the customer the option of sharing their information with the artist. It could be a simple option with a default opt out or opt in. Have you ever considered this?

In the end this will only serve pixels / FAA better as you'll get cross polination and engagment: i do my own marketing with my customer base (email, facebook, insta etc.) so

this will only drive more sales.

There are also other advantages such as improved customer service. I have a customer who still didn't receive an iphone case as it probably never shipped (in this case i order it for her on your site so i know who she is) - having me do additional follow ensure she's happy and not forgotten....

Finally, to confirm we are licensing the art / the copyright of the art piece remains 100% ours.

THanks

Ridha



 

Joshua House

3 Years Ago

The reason you don't get the info is because there are far too many people who would then use it to spam the living crap out of past buyers hoping to make another sale. IF you want to control every step of the transaction you need to get them to buy from you not the website and then you use it for drop shipping, or alternatively develop a site and handle the printing yourself.

If you're not sure if you retain your copyright why did you sign up, its covered in the TOS. You did read that right?

 

John Hughes

3 Years Ago

It seems to me that if you are given the Buyers details then you could cut FAA / Pixels out of any future sales, clearly not good business for them. Personally, I have no issues with the way things are done and am happy to simply post my thanks on the photographic artwork page for the image that has been has been sold and to publish it on Twitter.

 

Najat El-Khairy

3 Years Ago

Thanks John for your input.

Joshua, Abbie mentions it's licensing and to me that's acceptable. Perhaps let's try to clarify what the Terms mean, one section says :

"The copyrights to all original materials, content, selection, and arrangement of the Website (including text, user, and visual interfaces, images, look and feel, design, sound, etc. and any underlying software and computer codes) are proprietary to Pixels, its parents, affiliates, subsidiaries, or third party licensors."

I understand that the images overlayed on their products is FAA copyright but i would be uncomfortable with the notion that they own the copyright to thh original image.

I'm not sure most artist will give up their copyrights to their original images vs rendered images on their site... is there a nuance ther ?

If i oped out of their service, I hope they have no rights anymore ?

THanks

Ridha

 

Floyd Snyder

3 Years Ago

We are not the sellers, we get a fee for allowing FAA to sell products with our images.

There are a lot of things about FAA that are easier to understand, IMHO, if you look at the relationship between sellers (which are not really sellers) and FAA. I wrote two articles about how I see my relationship with FAA.

We Are Not Really Retailers so it is More of Fee than a Markup
https://fineartamerica.com/blogs/we-are-not-really-retailers-so-it-is-more-of-fee-than-a-markup.html

Looking at FAA from the right perspective
https://fineartamerica.com/blogs/looking-at-faa-from-the-right-perspective.html





 

Bill Swartwout

3 Years Ago

Najot, you maintain the copyright to all of your work.

Read a bit further into the TOS:
OWNERSHIP OF IMAGES: The copyrights in and to all Images You submit remain with You as the owner of such copyrights. Nothing contained herein shall be construed to transfer any copyrights to Fine Art America or its sublicenses.

 

Najat El-Khairy

3 Years Ago

Thank you Bill. Glad it's clearly mentionned. Thanks all for your valued input.

OWNERSHIP OF IMAGES The copyrights in and to all Images You submit remain with You as the owner of such copyrights. Nothing contained herein shall be construed to transfer any copyrights to Pixels or its sublicenses.

 

Bill Swartwout

3 Years Ago

Najat, you're welcome. That one line is easy to miss. It is small but important. It is good to see that you have been reading the TOS. BRAVO.

It would behoove EVERYONE here to examine the Terms of Service (TOS). That might eliminate a lot of the "griping" and "complaining" we often see in posts. Especially the ones that include "No one told me" and "How was I supposed to know that?"

 

Floyd Snyder

3 Years Ago

Hear, hear.

 

Mike Savad

3 Years Ago

its all private. otherwise you could either steal that info and sell direct. or hound them annoying them with buying more or just sell the data. so its private.

copyrights in the the TOS has to do with the site itself. the top part should read that you retain all your rights.


----Mike Savad
http://www.MikeSavad.com

 

Najat El-Khairy

3 Years Ago

Thanks again all :)

 

This discussion is closed.