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Discussion
3 Years Ago
This does not work, The same image appears everywhere over and over, even days after. So what's the point of changing anything? Please correct this. Thank you.
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3 Years Ago
The same has been happening to me for years on FAA! I was just about to write a question now about this problem and saw that you were having the same issues. I changed an image last night and the old one is still appearing. I have cleared cache, which does not help. I would appreciate this being fixed as it doesn't happen on other sites.
Thank you
3 Years Ago
Do you mean when you replace an image? Its usually takes about 24 hours to change. Sometimes the thumbnail image takes longer.
Jan, if changed last night it may take a few hours longer.
3 Years Ago
Yes, when I replace the image. Thanks Jessica, I'll keep an eye on it.
I still think it should changed instantly as it does on all the other sites I upload images to.
3 Years Ago
I am talking about changing an image by replacing it with an new version of the same image. Also, it does not seem to be fixed even after days. In reality, it should be viewable as a changed image immediately and you should not have to wait for it. What's the difference in uploading a new image which appears immediately?
3 Years Ago
This drives me nuts. Just happened again today. I wanted to upload a better image, and while it looks like it's there, after I hit "submit", later if I go back the OLD image is still showing. ARRRGGHHH.
Husband said changes don't occur in "real time" and to wait. So I'll check tomorrow.
3 Years Ago
It is the system here. If you haven't shared links any where to the image try changing the title of said new image so it is different than the one still stored on the FAA servers.
3 Years Ago
If an image has been on FAA for a long time, then the replaced image will show up immediately.
3 Years Ago
It doesn't seem to matter whether it's a slightly changed version of the same image or a completely new image. It should still appear immediately as it does on several other sites.
3 Years Ago
it sticks in your cache. try closing the tab, erasing the cache then going back to that page again. or force a refresh. sometimes it sticks on the page itself. also demanding things to be fixed especially when vague like this, the people that fixes the occasional bug probably won't see it. you are best to ask tech support.
also if you have anything with the same title, it will really mess things up.
----Mike Savad
http://www.MikeSavad.com
3 Years Ago
Meanwhile, the image I changed yesterday is still the old one. And the title should NOT have to be changed ! Looks like many folks are having this issue. THIS NEEDS TO BE CORRECTED ASAP FAA !
3 Years Ago
Stephen this is nothing new! I just replaced 2 of my images and will check back later to say when they are updated.
3 Years Ago
Have you tried clearing your cookies and cache? I do this a lot as I've been re-editing updating a lot of my older images and haven't had any issues.
3 Years Ago
Jennifer it has nothing to do with OUR cache, It's FAA cache. Older images update faster, I've noticed
3 Years Ago
Jessica, it can be either
Sometimes we have updated but the person's browser hasn't. It's a mix
3 Years Ago
It's now 2 days since I replaced the image. The old image is still showing! As I said earlier, this problem has been occurring for me for many years!!
3 Years Ago
are you sure you hit submit?
try another browser just for kicks, see if it really is your browser or the site. but many do forget to hit submit.
----Mike Savad
http://www.MikeSavad.com
3 Years Ago
Yes, Mike, I did. I tested it a couple of times by clicking on 'Edit Image' - the new image shows on the edit page, but as soon as I click Submit, the old image appears.
3 Years Ago
Thx. Jessica, I see mine updated as well from yesterday. Not sure why it cannot happen immediately though, I'll see what support says.
3 Years Ago
In total agreement with the author. The lack of timely updating instances ranges from replacement images taking days if not weeks, 48 hours on mobile, to where long-deleted images live on as thumbnails on various gallery views. What happens when a customer purchases art that is not in fact the item represented on the site? Claiming that's just "the way it is" is not acceptable. These lags prevent us email marketers from sending new product announcements to customers until the site catches up. Nutz. FAA is supposedly the market leader and its technology should correspond. Clearly, the FAA technology backbone is dated and has become bloated with numerous updates, patches and workarounds. Time for a fresh new code base, Admin and UI comparable to the competition.
3 Years Ago
I just checked mine and while the main picture is the newly uploaded image, when I click Canvas Print it shows the old image.
I didn't notice the painting had a smudge mark, above and to the left slightly of the small alien's head. I painting over the smudge mark and uploaded the new image. I'm baffled why the Canvas Print view still shows the old image with the smudge mark.
https://fineartamerica.com/featured/aliens-yellow-planet-purple-sky-donna-mibus.html?product=canvas-print
3 Years Ago
It is now 3 days and only the main image has updated to the new one. All of the product images are still showing the old image. It is very frustrating as I can't advertise this painting until all the images have updated.
3 Years Ago
Unfortunately, still no change 4 days later. Until the product images update I can't promote the painting!
3 Years Ago
Jan, it took 2 days.
Edit, this is odd. On my cellphone the OLD image still shows on items, like various prints, pillows, etc. So we looked using my husband's cellphone and the NEW image shows on all items. Must be a cache thing, and not FAA. When I posted my earlier post I had checked using my desktop, and all appeared ok.
3 Years Ago
Donna, I asked someone to check the products for me on their computer and iphone and they are still showing the OLD product images - 4 Days later!